Google Data Studio is a vital tool for data visualization and analysis. It allows anyone to create dashboards using their data from various sources such as Google Analytics or Salesforce. The problem is that it requires some technical skills to get started.
Zendesk is a customer service software that helps businesses manage support tickets and other interactions with customers. It has over 100 million users worldwide and is used by companies like Netflix, Uber, and Airbnb.
With the introduction of Google Data Studio, Zendesk has added new features to its dashboard. You don’t have to be tech savvy to create beautiful reports and dashboards. In this tutorial, I’ll show you how to add Zendesks to Google Data Studio.
Create Reports from Zendesk Data in Google Data Studio
Google Data Studio enables you to visualize data in a variety of ways. You can use it to build dashboards, charts, maps, and even interactive visualizations. But what about reporting? We’ll show how to create reports based on data stored in Zendesk. We’ll walk through the process of connecting to the Zendesk API, generating a report, and publishing it to Google Sheets.
Connect to Zendesk from Connect Server
Zendesk Support Tickets are stored in Zendesk Connect, a web application that allows you to access your ticketing system from anywhere. You can use it to manage support requests, track issues, and communicate with customers. This article will show you how to connect to Zendesk Support Tickets via Connect Server.
How to create a Zendesk dashboard in Google Data Studio
You can create a basic dashboard in Google Data Studio that shows all the information from your Zendesk account. To get started:
1. Create a new project in Google Data Studio by clicking New Project.
2. Select Dashboard under the category Dataset.
3. Click Next.
4. Enter a name for your dashboard and click Create.
5. In the next screen, select which dataset will be used to populate the dashboard.
6. Click Finish.
7. The dashboard is now ready to view.
8. If you want to change any settings, go back to the Dashboard page and click Edit Settings.
9. Pick the fields you want to display in the dashboard.
10. Click Save.
11. Now, you have a dashboard with all the information from your account!
Visualize Live Zendesk Data in Google Data Studio
Google Data Studio makes it easy to explore data across multiple sources, including Google Analytics, AdWords, YouTube ads, and custom data sets. Now you can easily visualize live Zendesk metrics within Google Data Studio. This feature lets you see real-time information about how customers interact with your helpdesk system. You can view ticket counts, agent activity, and more.
To start exploring live data in Google Data Studio:
1. 2. Click Get Started.
3. Under the Explore tab, choose Custom Data Sets.
4. Search for “zendesk” or enter zendesk into the search box.
5. Click Add.
6. A list of datasets appears.
7. Click Open.
8. The dataset is now available to use in Google Data Studio.
9. Click the dataset name to open it in Google Data Studio.
Analyze Your Zendesk with Google Data Studio
Google Sheets has been around since 2007, but it’s still one of the most powerful tools available for analyzing data. It’s also free, so there’s no reason not to try it. With the help of Google Sheets, you can combine data from different sources into one spreadsheet, then analyze it using formulas and functions. For example, you could calculate the average ticket response time or the number of tickets created per day. Or maybe you would like to find out if an email campaign was successful. Whatever the case may be, Google Sheets is perfect for analyzing data.
This tutorial will show you how to use Google Sheets to analyze your Zendesk data. First, we’ll set up a sheet where we can store our Zendesk data and perform some basic calculations. Then we’ll import the data into the sheet and run some queries against it. Finally, we’ll export the results as a CSV file.
Create a Sheet in Google Sheets
To start, open a new spreadsheet in Google Sheets. In the Name box, enter a name for your sheet (for example, “Zendesk”).
Browse to the space where you saved your Zendesk.csv file. Select the file and click Open.
You should see a table with columns named Ticket ID, Agent, Status, Priority, Created Date, Subject, Description, Resolution, and Assigned To.
Add Columns to the Table
Next, let’s add some additional columns to the table. We’ll need these columns to perform the analysis later on.
Type the following values in each column:
Ticket ID – A unique identifier for each ticket.
Agent – The agent who opened the ticket.
Status – The ticket’s status was assigned to the agent at the time.
Priority – The priority level of the ticket.
Created Date – The date that the ticket was created.
Subject – The subject line of the ticket.
Description – The description of the ticket.
Resolution – The resolution of the ticket.
Assigned To – The name of the person who resolved the ticket.
Click Add another row at the bottom of the table.
Repeat steps 1 through 4 until you’ve added all the necessary columns.
Import the Data Into the Sheet
Now that you’ve imported the data into the sheet, let’s start analyzing it.
Select the CSV file you just uploaded.
Click Next.
Choose the option to Create a copy of the current sheet.
Click Next.
Enter a title for the sheet in the Title box.
Pick the format you want to apply to the cells.
The default options work well, but feel free to change them.
Click Finish.
You should now have a sheet with all the data from your Zendesk account.
Connect Google Data Studio to Zendesk Directly
Skyvia’s Google Cloud Data Studio connector enables you to connect Google Data Studio to your Zendesk directly. This allows you to use the powerful features of Google Data Studio without having to install it locally. You can easily build reports, dashboards, and visualizations and publish them on the web.
SQL support for cloud data
Google Cloud Data Studio supports SQL queries against cloud data sources such as BigQuery, Google Sheets, and Google Fusion Tables. You can even run SQL queries against on-premise databases via the agent application.
Cloud Data Studio Connector
The Google Cloud Data Studio Connector connects to on-premise databases like MySQL, PostgreSQL, Oracle, DB2, and Microsoft SQL Server. It gives an easy way to import data into Google Cloud Data Studio.
Hugo is another Data Studio fan that specializes in reports and dashboards. He runs is own business from home and uses Google Data Studio in his reporting for his clients